Coaching Skills for Managers

Coaching Skills are Management Skills

The most significant people management skills are the 3 core skills of; building rapport, active listening and questioning techniques. These harness the power of understanding and using language and emotion. These are the foundation of excellent communication and leadership. Training senior managers in coaching skills are therefore one of the most essential skill-sets they’ll need to succeed.

Incredibly many managers recruited or promoted to senior positions, where these skills are essential, have never been taught these.  Senior people often have a reticence around asking for or seeking these out for fear of exposure or feeling unworthy of their role. Organisations need to take control of this by both acknowledging the need for and initiating, such essential training for their most valued people.

Essential

Over 80% of staff turnover is due to poor line management.  Staff engagement depends on senior leadership’s ability to understand & show value for their staff.  Middle-management in particular need to align individual people’s needs to the goals of the organisation.  Middle-management’s role above all others seems to demand the highest EQ within an organisation.  Coaching skills help facilitate the alignment of values to goals and create more effective work environments.

Undervalued human skills

As computers replace ever more (in particular manual) roles, there is an increased danger of losing the human touch, becoming more disconnected from what serves people most.  This means there are a greater need and emphasis on understanding how to use technology to serve people and what human qualities and skills are still vital.  For organisations to thrive they increasingly need to improve the way they develop and retain their best people. Coaching skills are a vital component in this process.